Hi,
I have noticed that customer Account Receivable, AR Comments and Adjustments Not Updating from stores to HQ.
Tried running Worksheet 401, but even then the right data is not updating at HQ.
Did anyone face this problem?
Our RMS Version is 2.0.0110 and SQL Version is 2005.
Thanks & Regards,
Upendra Nath M
Hi,
How to add Discount Reason Code Total in the 40 col receipt?
which report are you running and what are the parameters? With a database that size it could simply by the report query is taking a long time to return results.
You will need to re-enter the license key before the telephone number shows. This happens when the OS changes.
Please note that lastupdated is affected by sales, inventory processes and manual edits. This is not a date created timestamp field
This message is a truncation error. So it seems that some string, most likely production description is too long. Or possibly you have a quantity value that is too large.
Here is a link to a possible cause and resolution
NetSuite might be able to integrate the two products.
I think you will then be limited to Windows 7 or above with Internet Explorer 7 or above. So if you are staying current with Hardware and OS upgrades you might be fine. Should need to lab test this though.
Thanks, for all your answers. I finally opened a case with Microsoft support. They are in directly touch with my customer and are working on. (as usually, they don't give details about causes, i Will keep you posted about how M.S support troubleshoot the case.
RMS is by default setup to use avery label sheets, multiple labels per 8.5 by 11 page.
But you can design a label that prints one per page, but it takes some trial and error. So it depends on your labels. But might require you to use the label designer to alter the height, width and margins.
If you are using a roll of labels then most likely each label is as wide as the roll, which previews in the Label Wizard as one per page. You can use the next page button to preview the next label. Try printing a single label, and if that works then print a few at the same time.
You should not have to change the printer.
Hi. We are trying to print customized price labels in RMS with printer T-3000 plus. We have a lot of merchandise to print labels for its (example 120 ítems 3 each for a total of 360 labels) . We follow all the process in RMS and when appear "congratulations" in the screen, then the preview only shows one label of the first ítem. The size of the label is 1" x 1". Do we need to change the printer? Previously we used MS Dinamics POS 2009 software and don't have problems.
Ring up the faulty product and change the quantity to -1, then ring up the replacement product. You will then have a net debit or credit.
You can try out full screen mode for RMS. Ctrl-F6 to setup the screen properties. Full screen mode makes RMS overlap the taskbar and makes the POS screen stay above other screens so that it does not lose focus easily.
We have HP RP5700 systems with the HP scanner running Dynamics RMS 2.0. We have a carriage return set up on our scanners which work most of the time; however, periodically while scanning items in, the system will 'lose focus' on the journal window somehow, causing items to not be entered into the transaction. Unfortunately for us, the scanner keeps beeping as though it's scanning, so employees are unaware in some cases that the system hasn't been scanning items, and we lose revenue. Has anyone else had this problem? Any solutions?
This is the only link I can find that comes close to the description of the problem, but I'm not sure that it's referring to the same phenomenon - as we're still able to operate once an employee clicks in the journal window on the correct input box, and in the scenario described, that doesn't seem to be working for them:
http://www.accountantforums.com/rms-loses-focus-t105849.html
BTW - this happens at all of our stores on all registers randomly. It is not isolated to one specific user or location.
Any info would be helpful, thanks!
Hi Ed, thanks for taking the time to respond. Please could you go into a little more detail - also if we're bringing something back as -1 what will be the impact on stock levels? if any? Thanks Andrew
1 of the item will be returned to inventory. So if you had 10, sold -1, your inventory would now be 11 on that item
Hello
Our RMS is struggling to handle faulty exchanges because of the logic "why are you selling the same items as what you're returning" However we need to do it this way so that a customer is only receiving a net credit or net debit - if we did a full credit and a full debit we would be tying up customers funds - does anyone have experience of this?
Thanks Andrew
If an item isn't being shipped using a physical carrier with a cost associated with it, would that not be classified as a transfer?
For example transfer Item X "Out" (from inventory) to location Y "IN" (home or a boat) + delivery (cost of delivery) = Z
Just create a new line item called "delivery" with an associated cost. Any item not being physically shipped can be transferred to + delivery= no more shipping confusion. If you add more than one shipping carrier, I believe like a printer you will always need to choose one, there is no method to default. If the cost of delivery however is a line item and not a shipper? That may be a work around to keep the associated delivery cost separate from an actual shipping cost, so things balance for you. (you may also be able to configure a custom button at that one store). Any transaction plus that button=delivery not shipping. Just a thought.
One of our stores does a lot of shipping orders, however they aren't always going to a shipper to be shipped. Sometimes they are being delivered by our store to a boat or a home. I would like to make it so that when they don't select a shipping company it still rings up under Shipping&Handling in our system. Right now if they don't select a carrier our accounting department has to hunt down why their sheets don't balance. How can I edit the 'none' category. If I have to create a new carrier, is there a way to make it the default so as soon as they hit shipping it defaults to that 'carrier' unless they change it? Thank you!
If you click on help in manager or administrator then click help and about you will see the RMS version. 2.0.2022 is the current. If you don't see the serial number on your receipt you will need to modify the 40 column receipt XML that is in the receipts folder.
**Make and store a backup copy of the receipt before attempting please**
If you create a custom receipt using the default 40 column receipt xml that was installed with RMS open the receipt in notepad, then look for this line.
You will find <SUB name="PrintTransactionDetails"> definition in it,
and there will be a loop like <FOR each="entry">, which loops through all
Transaction entries (ie. Items soled in a transaction).
Add the following where you wish to see the serial Number.
This code will add the serial number in a separate row but you can modify
this to add it anywhere,
<IF>
<CONDITION>Len(ENTRY.SERIALIZED.NUMBER1)</CONDITION>
<THEN>
<ROW>"|S/N." ENTRY.SERIALIZED.NUMBER1 "|"</ROW>
</THEN>
</IF>
If your unfamiliar with editing XML you may want to work directly with a Microsoft Partner or open a support request so them may modify a receipt for you. I hope this helps you.
