I have recently set up 'gift certificate' as an item in POS using the item type - voucher. I have noticed that when a gift certificate is initially sold, the transaction does not show up on the Z report for that day. This means there is a payment in the cash drawer that is not accounted for.
For example, we sell a $50 certificate, record the serial number and the customer pays $50 cash. At the end of the shift, that drawer will be counted as $50 over.
Have I got something wrong in the set up.
The redemption part works fine and the report in Manager for all outstanding vouchers makes sense.
Any suggestions?