Look at the RMS version and the SQL version as both need upgrading to something that can be used for the rest of this century. Reporting changed after SP 2 2.0.1000 which I imagine you are on and likely higher Archelle. SQL 2005 is end of life, Windows XP is end of life and neither is supported or PCI compliant. I imagine that may be why it works for you and fails for them? Perhaps I am mistaken.
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