Hello Jane,
Thank you for your question.
I have found, in previous issues such as this, that these steps will resolve this issue:
Right-click the setup.exe program from the RMS install media and select “Run as Administrator”
Select the option to remove RMS.
When prompted, select the option to also delete registry keys.
In the Windows Control Panel, go into ‘Programs and Features’.
Uninstall ALL SQL programs present.
Rename the Microsoft Retail Management System folder in C:\Program Files (x86) by adding ‘- old’ to the end of the file name.
Reboot the computer.
Log into Windows with the named Administrator account
Right-click the setup.exe program from the RMS install media.
When prompted, install SQL 2005 from the media and select “Run as Administrator”
Install RMS 2.0 normally.
Install all RMS updates in order (SP1, SP2, SP3, FP1, SP4, FP2, CU5) by running the .exe file as an Administrator, do not skip straight to CU5.
If that does not work, I would recommend contacting the message center at 1-888-477-7877 to open a service request for this issue.
Thank you,
Scott Wardzinski
Microsoft Dynamics RMS & POS Support Engineer
