Our system is setup to prompt for a reason code whenever a discount is given. This works fine in nearly all instances. If you alter a price manually, it asks for a reason, if you apply a discount to a single item it asks for a reason. But if you apply a discount to the entire transaction, it does not prompt for a reason; it simply bolds all items in the transaction and applies the discount. I've looked at every setting I could find, and I can't seem to figure out why it would behave this way. It seems like a bug in the software, but if anyone knows for sure whether there is a way to fix it or not, I would be extremely grateful to hear it!
↧