How do I change a batch number?
I have recently had to recreate a store database due to database corruption. When I start processing transactions in this new database, it starts over as Batch 1. I need the Batch number to be 977....
View ArticleRE: Upgraded to Win10, Now Can't connect to QuickBooks or Export P.O. to Outlook
Hello Anthony,Thank you for your question.One thing that we have noted is that the UAC can interrupt these processes.If it is running on your Windows 10 box, I would recommend disabling it.In addition,...
View ArticleUpgraded to Win10, Now Can't connect to QuickBooks or Export P.O. to Outlook
Recently upgraded to Windows 10. Now I get an error when trying to connect to Quickbooks "An internal Quickbooks error occurred while trying to access the Quickbooks company data file". I can still...
View ArticleRE: SOPOSUSER.EXE
Thank you for your question.This issue has been resolved on hotfix #55, which you can access on the following...
View ArticleSOPOSUSER.EXE
When closing POS station and restarting it , most of the time it will not start , we will have to press CTRL ALT DEL and click on task manager and delete process SOPOSUSER.EXE is there any patch that...
View ArticleRE: Purchase Order Run-time error: 3711
Mr. Cowan,To the best of my knowledge, wireless has never been supported in a RMS environment. You may be best served to connect the workstation via Ethernet like the rest of the environment. A runtime...
View ArticleRE: Purchase Order Run-time error: 3711
One other suggestion for anyone else experiencing this issue: Change the server connection via store operations administrators from [local] or the [server/machine name] or the [IP address] to a tcp:...
View ArticlePurchase Order Run-time error: 3711
When generating a new purchase order, we get the following message after entering 2 or 3 items.Run-time error '3711':Operation cannot be performed while executing asynchronouslyWe have re-indexed the...
View ArticleRE: Selling Gift Certificates - they dont appear on Z report
I have figured it out by doing a test entry with no other transactions on the register. I sold a $50 gift certificate for cash. It doesn't record as a sale, which makes sense as the sale will come when...
View ArticleRE: Selling Gift Certificates - they dont appear on Z report
Most likely RMS was upgraded to Feature Pack 1 or higher from an earlier release, but the X/Z report template was not updated at that time. To resolve this issue perform the following steps.Run Store...
View ArticleRE: Inventory Valuation/Item Quantity List Report Discrepancy Question
Hello Tim,Thank you for your question.Currently, there is a product defect when Physical Inventory Counts are not factored into the Inventory Valuation Report, resulting in incorrect values...
View ArticleInventory Valuation/Item Quantity List Report Discrepancy Question
I know that there have been issues with the values listed in the Inventory Valuation Report, but I believe we've applied all the up to date FixIts and Service Packs (currently, we're on RMS 2.0.2018),...
View ArticleRE: Hand held scanner for inventory will not remain connected
Hello Crystal,If the device is disconnecting from the Retail Realm add-in, I would also recommend contacting Retail Realm for support, as this may be an issue they are aware of and can assist with...
View ArticleHand held scanner for inventory will not remain connected
Hello,We have a client using RMS they have Retail Realm Mobility Inventory Program. The hand held they have is Unitech HT682. When the device is in the cradle it connect fine. Once the device is...
View ArticleRE: Macro's not working in Windows 10
Hello Martin,Thank you for your question.Please note that Windows 10 does not support Macros, this is a security design within the operating system as is working as designed.Thank you,Scott...
View ArticleMacro's not working in Windows 10
Hi I have just started to upgrade some of our systems to Windows 10 however I have just noticed that it seems that the macro's I have created are no longer working, I have also tried to re create them...
View ArticleRE: Cannot delete a single daily sales Transaction from Dynamics RMS.
Thank you for your question.Please note that we do not recommend deleting transactions through the method you are describing.If you need to remove a transaction from within RMS, it is recommended that...
View ArticleCannot delete a single daily sales Transaction from Dynamics RMS.
I have deleted the transaction from Transaction, TransactionEntry & Journal. Even though it calculates in Z report. I have also disconnected the HQ Client and HQ Server before making the...
View ArticleRE: Will Verifone VX805 compatibility with RMS?
Hello Danny,Please note that while the add-in may provide the compatibility with VeriFone VX805, it has not been tested with RMS, so we will be limited in the support that can be provided in case the...
View ArticleRE: I Need query to Delete all Transacction except last month.
Hello Jorge,Thank you for your question.We have two Knowledge Base articles explaining how to do this, depending if you are trying to do so at HQ or at a store.You can access these articles at the...
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