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RE: CurrentEntryKey Doesn't Seem to Work

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I know this is a really old thread, but I was working on this issue the other day, so I thought I would share my understanding of how this works...

I think by the time RMS calls the AddItemHook, it has already processed the input and attempted to lookup the SKU and filled the Transaction and TransactionEntry objects and moved the cursor to the next line item (hence the current key is empty).  If you want to get the line item of the actual input, it's one line above.  Here's the code I use to get the actual line item that was entered ...

----- Begin Code -----

int lineItemCount = this.RmsSession.Transaction.Entries.Count;

TransactionEntry lineItem = this.RmsSession.Transaction.Entries[lineItemCount];

string key = this.RmsSession.Transaction.get_CurrentEntryKey();

int prevKeyIndex = 0;

if (! String.IsNullOrEmpty(key))    // Key not empty

{

   // Find the proper line item (one less than key match)

   bool found = false;

   for (int i=1; i<=lineItemCount; i++)

   {

       TransactionEntry li = this.RmsSession.Transaction.Entries[i];

       if (String.Compare(li.Key, key) == 0)

       {

           found = true;

           break;

       }

       prevKeyIndex = i;

   }

   if ((found) && (prevKeyIndex > 0))

      lineItem = this.RmsSession.Transaction.Entries[prevKeyIndex];

}

----- End Code -----

DC


CurrentEntryKey Doesn't Seem to Work

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I'm just starting with trying to write a plug-in for RMS, and am having an issue.  In the c# code below, CurrentEntryKey always returns an empty string.  I want to know which entry is currently being added, but without that property working, I can't seem to do that.  Any ideas why that particular property doesn't work?

    [ComVisible( true )]
    [ClassInterface( ClassInterfaceType.None )]
    public class AddItemHook : IProcessSession
    {

        public bool Process( QSRules.SessionClass session )
        {
            //this statement always results in ""
            var currentItemKey = session.Transaction.get_CurrentEntryKey();
           
            return true;
        }
    }

Thanks

 -Nathan

Import New Items from Headquarters

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Mabuhay!

Hi! We are experiencing some trouble using our HQ Client. So our store cant receive any updates from HQ Server. I think there's an issue using VPN or on our Internet Provider.

Is there any chances to pull items from HQ and import it via sql on our Store? 

Anyone tried it yet?

Big thanks,

Chris

RE: error 2147467259 Cannot open database requested in login'dtabasename 'Login fails.

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Mabuhay! Is there any backward compatibility installed on your PC?

based on our experience we cant use the studio when there is no backward compatibility installed.

SQLServer2005_BC

error 2147467259 Cannot open database requested in login'dtabasename 'Login fails.

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I have an RMS database that allows me to connect to the DB in administrator 'connect' however if I test the db connection I get error 2147467259 Cannot open database requested in login'dtabasename 'Login fails.

 Store manager, POS and queries will not run.Any ideas?

Remote Connection to Database

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I've successfully installed Dynamics POS 2009 locally and connected registers to it. Now, trying to configure remote connections is giving me a trouble. I receive the error 

The database computer could not be contacted.The firewall on one of the computers might be preventing the connection, or there may be a problem with the way the network or workgroup may be setup.

I've disabled the firewalls to rule that out. I've port forwarded the 1976 and 1433 ports on the server computer, and in my router. TCP/IP is enabled in SQL Server Manager. Both computers are using the same user account (just like it was required for other registers to connect). I've plugged in the public IP into the change connection on the remote computer that is attempting to connect, and it still gives that error.

URGENT! Global partner.dynamicsonline.com site error - unable to set up Dynamics Online Processing for many customers!

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The screen where we add customers to the list doesn't show all of them – only up to the letter "S" – we can't view, scroll, search or select to set up Dynamics Online Processing for the rest!

We have been going through the twilight zone on this, and apparently it's global, so why hasn't everyone complained about this? And if they have, why isn't it fixed already? I sent support requests to the Website support, Operations, mbsorder, msitsup, itmbssup, etc. one after the other as they pass me from one department, person, portal, and email to another, and back around again.

They all show up in our PS Business Center, but not when searching or scrolling through to add them for Dynamics Online Processing services.

I have been through every possible request, call, email etc. for 2-3 weeks now (!) and each person and department sends me back and forth to each other – Chad at mbsorder even sent me an email support option that has not been available since July 1, 2013! (mpnsolve@microsoft.com).

Does anyone at Microsoft care enough to take ownership of this and fix it? Do they care about looking totally incompetent and disorganized in front of hundreds of thousands of customers and users, not to mention dealers?

RE: Salesforce and RMS integration

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Thanks Ed, there are many companies that have built integration platforms for Salesforce, and many of those have prebuilt connections to a lot of other systems, but I haven't found one OTS for RMS. Will probably end up using one like Scribe.


Salesforce and RMS integration

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Has anyone seen a solution for this? Of course the RMS user went ahead and chose Salesforce without checking first to see if there was an existing integration or even an affordable possibility, just like they typically do with ecommerce, accounting, merchant processors, hardware, etc.

Interesting that otherwise intelligent businesspeople do this. If auto mechanics, A/C repairmen, etc. any other industry tradesmen chose and ordered aftermarket parts for without checking compatibility first, they would have a lot of problems!

Thanks

Mike

RE: Printing label for fewellery

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Hello Nazza,

Have a go at Label Designer you will find it in RMS Manager > Utilities > Label designer > Create New.

Down the bottom select the units like cm and grid, for alignment. Fill in the dimensions of page as per rows and columns of labels on page and label as height and width (as dumbell labels are not exact rectangle, set label size to widest and highest dimension).

Then Insert Objects as required, size them, drag and drop them to the printable area.

Save the label with a name that suit you to Retail Manager > Labels and you are ready.

Now when used to print an item multiple times or and multiple items with any number of labels, when this label is selected it will fill the pages with them. Any printer installed and working can be used to print.

One more point to watch, while printing with Label Wizard on print Preview set the Change Printer Properties and Change Page Properties to what you are using and you should get preview of the whole page.

I hope this helps

Theo

RE: Accidently scanned a barcode into the tender window

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Hello Darren,

Voiding the transaction and re-entering it will remove the transaction from the database.

However, once a Z report is run, there is no way to edit it.

Thank you,

Scott Wardzinski

Microsoft Dynamics RMS & POS Support Engineer

Accidently scanned a barcode into the tender window

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What's the best way to fix this?  I can't seem to get rid of the extra large amount in the Total Tendered and Change Tendered on the X and Z report.

RE: System hangs when i generate report in rms

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RMS Versions end in four digits not two.

The Database size limitation for SQL 2008 R2 is 4 GB.

The Database size limitation for SQL 2008 R2 Express is 10 GB.

The database size limit for SQL Standard (Full SQL) or Enterprise is unlimited so as you have suggested the database size is 35 GB my first instinct is you must have a full SQL version is that correct?

When you are running the reports are you getting the same lag on the server where the reports are hosted?

1. If so, then you do not have SQL Configured correctly on this machine (because 35 GB) is not a very big database size.

2. You may not have set inbound and outbound rules for RMS and Port 1443 through Windows Firewall or any third party security software you are using other than MS to allow the reports to cache and communicate between RMS and SQL.

3. You may want to start a SQL trace (since this is full) and run reports to see if the trace shows some indications as to what within the data may be contributing to the lag.

4. I would first focus on getting the server configured and tested so that it runs reports as it should then move to the other machines.

5. Connect to the sample database (s setting that up takes just a few minutes) then run some reports see if you get the same lag (again just on the server).

6. Update RMS to something other than 2.01 as all RMS customers by now with the new PCI requirements for 2012 should be minimally be on 2.0.2000.

7. Asking for help on the forums is a good idea, doing so with an environment that isn't being maintained with current versions of RMS for whatever reason seems a bit redundant? Since the lag you may experiencing? May have been addressed in a new version of RMS or may have been corrected if you had used the new PCI compliance and setup recommendations which are included in the RMS 2.0.2000 download/update which if memory serves was released almost 4 years ago.

You're a little behind, you may want to address that first?

Just a thought.

RE: Only transaction receipts not printing

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The drivers you are using are probably like 2.7 something I am guessing? Yes?

Uninstall them off all the machines and try this one (EPSON ZIP).

www.fujitsu.com/.../teamposdevices

You likely broke the configuration as swapping the cash drawer wouldn't have done it alone, someone likely also tried reconfiguring OPOS drivers also.

Only transaction receipts not printing

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Hello! Need some assistance with an ongoing problem.

Using a TM-T88v epson printer for my receipt printer and using Microsoft Dynamics RMS as my POS System.

At the current moment, I can print pretty much any report (Z report, X report), however when it comes to printing receipts after a transaction, I get an error that says "unable to print receipt."

It was working fine before, however I swapped out the cash drawer on one of my POS's and then the receipt printer started doing this. Went back to the old cash drawer and still the same thing is happening. 

Any help on this would be greatly appreciated!!!


RE: URGENT! Global partner.dynamicsonline.com site error - unable to set up Dynamics Online Processing for many customers!

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This likely "belongs in the Partner Forums" because it's a know issue that only affects select partner organizations. People familiar with setting up DOPS in the Partner forums will likely be able to advise you how it may be corrected but it does need to be corrected in the backend by MS. Hopefully I've saved you a few weeks of additional frustration.

RE: microsoft rms assigning the wrong customer account to transaction during bulk import

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 I believe since the process isn't supported asking for additional recommendations concerning how it could be done is likely not going to change the answer Scott provided.

The majority of customers using both this software as well as the Windows operating system may not share your opinions, as they are able to correct data without the necessity of using an export or import process. Likely because it isn't supported and they are aware of that.  Perhaps if you indicated what it is exactly you are trying to correct? Perhaps someone may have a recommendation for a method that is supported?

RE: Import New Items from Headquarters

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If the data at HQ is accurate, export the whole stores database from HQ and restore it. I believe there is a KB that explains the process. You likely have more than one issue here it would appear and the answer to your second question is no. There is no supported method to import data Christopher. If your store cannot effectively communicate for any reason? Restoring the database you export from HQ will only be a short term fix until the issue with the connection is resolved. (because the connection issue would still exist).  

RE: Remote Connection to Database

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Mabuhay! Are you referring to literally remote or to access POS on same network? Via and Name Pipes are enable also via SQL manager Configuration?

Or into Change advance sharing settings? Turned on all and  turned off on password?

RE: Error 0 when exporting new store database from HQ

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Mabuhay!

Thank you! I think that would be one of the causes why we have an issue on exporting store database also. We added some table due to integration with LS Retail and because we dont export database that much we dont notice until one of our store failed on connection thru our HQ Client and now we are facing an error exporting Store Database.

Weve tried reindexing HQ Database but still no, we tried to export and restore HQ Database to other PC but still no. But the error 0 stop when exporting table AccountReceivable which is included on the original tables of RMS.

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