A merchant is getting the following error when trying to process a credit card: "Connection Error: a network connection failed. Make sure you have a network or internet connection."
This error started happening last Saturday morning, Oct 8th.
We have checked the computer's date and it is correct. They can get to internet sites through their browser.
'Their Credit Gateway URL is:
ssl1.tsysacquiring.net
We have also tried:
ssl1.tsysacquiring.net/scripts/gateway.dll?transact
httpstxns.secureexchange.net
https://txns.secureexchange.net
and they all give the same error message.
They are using Windows 7, RMS version 2.0.0126, and their processor company is Transfirst.
Any help would greatly be appreciated.
Thanks, David
