I have upgraded a client from QB2013 to QB2016 and moved the QB's company file to another computer. I'm trying to set the interface back up for RMS (which has been working for years). I can't get it to retrieve the company and apply the certificate in QB's. I suspect I need to clear out some of the settings in SQL to get it to refresh completely.
So far:
I removed the QB option in Manager and set it to none. In QB's I deleted the Integrated applications under company preferences.
** this was done before upgrading QB's to QB2016
Installed QB2016 on another workstation and updated the data file on that machine. QB's is working fine
Changed UAC to lowest setting
rebooted
Open QB as an admin
Open Manager as an admin
Go back in and select QB2003 for accounting interface (the company information is populated already and I think if it were cleared out that would solve the problem)
Retrieve - gives an error (QB's already has a company file open...I close that message and eventually I get "This action cannot be completed because the other application is busy...choose switch to and get "Could not connect to QB's..." , click OK and then I can exit the configuration page but nothing is saved)
** I've also tried to close the company in QB's before choosing Retrieve - similar errors
Has anyone run into this?
I believe I could clear the information for QB's out of the configuration table in SQL and possibly clear the Accounting and Accounting Accounts tables and then it would reset.
Any help would be appreciated.
Thanks,
Cindy