RE: Switching credit card processors - Instructions please
Commonly known as Microsoft Dynamics Retail Management Systems (RMS) Store Operations.
View ArticleRE: Switching credit card processors - Instructions please
Yes: see examples here: www.youtube.com/watch - our sales team can be reached at 888-267-7483 for pricing and platform compatibility.
View ArticleRE: Switching credit card processors - Instructions please
Ok thx! Sorry. Didn’t mean to push No - didn’t help. Thx! I’m here now getting Application. Will that version be ok to switch to Heartland?
View ArticleHow do you access the knowledge base articles. In particular kb/933045. Thanks
How do you access the knowledge base articles. In particular kb/933045.
View ArticleRE: Switching credit card processors - Instructions please
You would need a 3rd party integration like Card Defender (which is something that Heartland sells for Microsoft Dynamics RMS). That version of RMS is fine to use with Heartland and Card Defender.
View Articlevoucher not found
Doing a Balance check at RMS POS and getting a 'voucher not found' message. In RMS HQ the voucher shows as valid. Other vouchers all show OK with correct Balances. Been using for several years now with...
View ArticleRE: backup failed for server
Yes.im doing the backup on the computer that is running the POS store operations.Thank you.
View ArticleRE: Switching credit card processors - Instructions please
They want Heartland as they are currently processing now without Defender - No pin pads yet. Will upgrade later. We will install new mag tech devices tomorrow. Thx for your help Kevin!
View ArticleIssues with Aliases
Got a very strange issue and was wondering if anyone has seen this/fixed the same issue.One of my customers has set up an Alias for an item but it doesn't scan on the tills - when I check in HQ manager...
View ArticleRE: backup failed for server
Are you able to connect to the actual RMS Database as an Admin in RMS Admin?
View ArticleRE: Switching credit card processors - Instructions please
Appreciate the update! If help is needed in making the EDC changes in RMS Admin, our tech support number is 888-267-7483. I strongly recommend scheduling this ahead of time in order to correctly test...
View ArticleRE: Switching credit card processors - Instructions please
What does EDS stand for? Also do weNeed to have them do it? Seems like the tech guy at the business knows how. Do they have automatic support to call if needed? Thx so much!
View ArticleRE: Switching credit card processors - Instructions please
Hi Kammy - some retailers need help making the change and some do not - just depends on their technical skills. Support through RITE is at $125/hour billed in 15 minute increments. EDC is Electronic...
View ArticleRE: backup failed for server
u mean connect to Store Operations Administrator?Yes i am able to do so and can connect to the database as well.
View ArticleRE: backup failed for server
Might be quicker/easier at this point to seek assistance from your Microsoft Dynamics RMS Partner who can remote in and access the situation. If you do not have a Microsoft Dynamics RMS Partner, our...
View ArticleRE: backup failed for server
thanks for the offer! But im way over in Singapore though...
View ArticleRE: voucher not found
Possible similar issue and advice: community.dynamics.com/.../157701
View ArticleRE: backup failed for server
Here is the contact information for Dynamics RMS support specific to Singapore: www.microsoft.com/.../assisted-support.aspx
View ArticleRE: voucher not found
After checking voucher,voucherentry and voucheronline tables in HQ DB for vouchers in question I saw that voucheronline was missing the two rows required for correct lookup. All other tables had been...
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