RE: RMS POS activation
Thank you for your questions.In addition, when you speak with the agent, note you are trying to active "Retail Management System Store Operations" or "Retail Management System Headquarters".Thank...
View ArticleRMS POS activation
I'm trying to activate my product but the server doesn't answer and the stupid girl I talk to on the phone activation center told me that RMS is not a Microsoft product. I told her multiple times that...
View ArticleRE: Problem Migrating RMS-POS 2.0.2000 from Windows 7 Prof to Windows 10
Hello Sam,What version of SQL are you running?Windows 10 is not compatible with SQL 2005, 2008 or 2008 R2. Running these versions of SQL on Windows 10 will cause issues, including connectivity...
View ArticleProblem Migrating RMS-POS 2.0.2000 from Windows 7 Prof to Windows 10
Upgraded my Server PC from Windows 8.1 to Windows 10. --> RMS Admin & Manager works fine.Cannot connect my old client PC running RMS-POS on Windows 7 Prof.Reinstalled Microsoft SQL 2005 Backward...
View ArticleRE: Windows 10
Hello Matt,RMS is compatible with Windows 10, we have testing and verified this.Please note that only SQL 2012 and later are compatible with Windows 10. Running earlier versions of SQL can cause...
View ArticleWindows 10
Hi All,Any idea when RMS will be offically Windows 10 compliant? Technically it works OK but I'm not about to say to our customers its OK unless its officially supported by Microfot.When can we expect...
View ArticleRE: Quantities changing automatically on POS
Hello Upendra,Please note that some of the information provided is incorrect.Current RMS customer can purchase additional licenses after 6/9/2016, however no new customers may purchase licensing. The...
View ArticleQuantities changing automatically on POS
Dear All,The manager at one of our store noticed a very strange thing at POS. Cashier was punching the items and suddenly the item qty have changed by it self to 9. Where as cashier don't have the...
View ArticleRE: Force to add item to the transaction in MS Retail Management System
Thank you for your question.There is not a way to automatically add an item to every transaction. As noted below, you can create an item and use a custom button to make it more visible to be added to...
View ArticleForce to add item to the transaction in MS Retail Management System
Hi,Can I add an item for every whole transaction?For example, a AG Item which its price $0.05 should be added to whole sold items, so that if I sell 7 items which their total price is $17.00, then the...
View ArticleRE: Created New Store with Wrong Store Database
Hello Stacy,Thank you for your question.Please note that when running Headquarters, we recommend never restoring a store database from a backup.If you simple re-export out the store database from HQ...
View ArticleRE: Unable to tender a transaction recalled for return to a mercury gift card
Hello,Thank you for your question.If you are having issues opening a support ticket, you can do so via phone by calling 1-888-477-7877.However, please note that we are often unable to assist in cases...
View ArticleUnable to tender a transaction recalled for return to a mercury gift card
We are getting an error when we try to process a return with a receipt.Recalling the transaction for return, and then adding a gift card product for a mercury gift card and tendering the zero balance...
View ArticleRE: QUANTITY GOING NEGATIVE
Hello,Thank you for your question.How is RMS behaving? When you please an order on hold, the item's inventory is put into committed quantity, so that when it is recalled, the items are available to be...
View ArticleQUANTITY GOING NEGATIVE
Good morning All, I need a solution to these issue, how to stop negative quantity when the item is on hold and it is recall and it will not allow the cashier to bill with the same quantity.
View ArticleRE: Created New Store with Wrong Store Database
Here is the KB article that explains the process Stacy.support.microsoft.com/.../909831 Scott is correct, restoring a backup is not the option you'd want to use if the database is damaged or corrupted.
View ArticleCreated New Store with Wrong Store Database
We have a new store that appears to be created from an incorrect store database. We have a couple stores that are not the normal and unfortunately this was used to create the new store. There is a lot...
View ArticleRE: How i can add extra checkbox in seller dashboard
The only way an ecommerce website inventory can be updated in real time is if it is controlled from one central location. RMS Headquarters, they cannot be separate stores. If the question is associated...
View ArticleRE: Sell-Thru report! ON HAND QTY and SOLD QTY can be in same report?
SQL 2005 Express by chance?
View ArticleRE: Sell-Thru report! ON HAND QTY and SOLD QTY can be in same report?
Oooops I forgot to remove custom tablesThis should be working by now//--- Report Summary --- //Begin ReportSummary ReportType = reporttypeOrders ReportTitle = "Sell Thru (Qty) with Parity"...
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